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Privacy Policy for Family Tree Child Development Centre
Family Tree Child Development Centre (“Family Tree CDC”) operates and manages each local Family Tree CDC, including hiring staff and conducting programs at every centre. The safeguarding of your privacy is of paramount importance to us. We adhere to legal regulations and standards, including the Privacy Act 1998 (Cth) (“Privacy Act”) and Australian Privacy Principles, to manage your personal data appropriately. This policy outlines how we collect, utilize, and disclose personal information during your interactions with Family Tree CDC.
Collection of Personal Information
We collect and retain personal information about you or your child (data that pertains to an individual or can be used to identify an individual), which is reasonably necessary for our activities and services. This information supports our core initiatives of delivering early childhood education and care services and advocating for the holistic well-being and development of children. The information will only be used for the purpose it was collected or a closely related secondary purpose.
Types of Information Collected
The types of personal information we collect may include but are not limited to your name, gender, contact details, date of birth, banking details, tax file number, Centrelink Customer Reference Number, and other pertinent information needed to provide you with our services.
For children, additional specific information may include: name, gender, address, immunization status, date and place of birth, Medicare number, dietary requirements, medical conditions, and other relevant details to facilitate customized early learning and care.
Method of Collection
Your personal information will typically be collected directly via our website, standard forms, email, or through telephonic and written communication. Indirect collection might occur in instances where direct collection is unreasonable or impracticable, with notification given in such circumstances.
Failure to Provide Information
Should you opt not to have your personal information collected, please communicate this with a Family Tree CDC staff member. The implications of not providing or providing incomplete or inaccurate personal information, which may influence the services we can provide to you, will be discussed transparently.
Use and Disclosure of Personal Information
Family Tree CDC is stringent about fulfilling its responsibilities regarding your personal information. The information collected will be utilized for purposes such as providing early childhood education and care services, managing enrolments, and sending you information about our services and activities through various communication channels.
Direct Marketing
If we believe it aligns with your expectations, your information, when collected directly from you, will be used to communicate directly with you to promote our services. You will be provided a means to easily opt-out of receiving such communications.
Opting Out/Unsubscribe
You can opt out of receiving electronic messages at any time. Instructions on how to opt out will be included in those communications, or you can send an email to [email protected] with “unsubscribe” in the subject line.
Sensitive Information
We may collect sensitive information such as racial or ethnic origin or any other pertinent data when relevant and with your consent. This is aimed at ensuring comprehensive childcare and fostering an inclusive educational program.
Your personal information will only be disclosed for the purpose it was collected or a closely related secondary purpose. Possible entities to whom the data may be disclosed include third-party service providers, potential business asset purchasers, child protection agencies, or as otherwise authorized or required by law.
Access and Correction
You can request access to your personal information, and we will take reasonable steps to ensure that it’s accurate and up-to-date. Please note that in certain circumstances defined by the Privacy Act, access may be declined.
Please note that if you access our website, we may collect additional personal information in the form of your IP address or domain name.
Information Storage and Security
Personal information will be securely stored in electronic or paper form at a Family Tree CDC and/or at a Family Tree CDC Support Office. We take significant steps to ensure your personal information is protected from unauthorized access and disclosure.
We may amend this Privacy Policy at any time, with updates available on our website.
Complaints and Feedback
Should you wish to complain about a breach of privacy laws, contact our Privacy Officer. If unsatisfied with our response, you may lodge a complaint directly with the Australian Information Commissioner.
To contact our Privacy Officer:
15 Wilcock Street Ardross 6153
[email protected]
For more information about privacy, please visit the Australian Information Commissioner’s website at

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